Core Description
To Execute, Manage and Coordinate all Voice and Non Voice projects, programs and orders end-to-end within the NEB environment.
Competencies
Functional Knowledge
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Scope of Project; Project Management; Work Phase Business Processes/ WI Products and Services (Non-Voice & Voice); Operating Systems/ Programs
Functional Skills
Administration; Computer Applications; Project Management; Negotiation Techniques; Problem Solving; Analytical; Communicating; Problem Solving; Telephone Etiquette; Computer; Organizing Techniques; Customer Service; Decision Making
Attitude/Leadership Competencies
Dynamic; Responsible; Team Leader; Openserve Values; Committed; Quality Awareness; Reliable; Trustworthy; Customer Focus; Self-driven; Self-motivated
Job Responsibilities
1. Project Administration/ Reporting
2. Financial Management
3. Escalations/ Queries Management
4. Service Delivery
5. Management of Reports
Required Certification
None
Qualifications
Grade 12. Relevant A,B,C or modular courses (NQF level 4) will be an added advantage.
Experience
2 Years relevant experience.
Special Requirements
Valid driver's license.
Comments
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