Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey._ They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers._
As a Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.
This is a full-time role, on a US shift and on an Onsite (Cebu-based) work set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
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DUTIES AND RESPONSIBILITIES:
- Receive incomings calls from customers and assist them with their needs
- Assist in setting appointments for patients and double-check appointment confirmation
- Gathers information related to customers’ concerns and provides appropriate resolution
- Open and maintain customer accounts by updating account information
- Escalate customer concerns that are critical or require immediate resolution beyond agent capability
- Process orders and label faxes received electronically
- Call patients to update them on their upcoming scheduled procedures including clinical preparations
QUALIFICATIONS:
- With BPO experience of at least 1 year in a healthcare account
- Experience in radiology accounts / digital imaging centers is a plus
- Experienced with appointment scheduling and back office is a plus
WHAT’S IN IT FOR YOU? (Be part of a Dynamic US Team!)
- Full-time permanent position
- Competitive base salary with allowance
- 13th-month pay
- Paid Leaves and Service Incentive Leaves
- Health insurance with dental coverage upon regularization with the opportunity for additional 2 dependents
- Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave etc.)
- Employee engagement activities, team outings, sports activities, and events
- Personal development and training opportunities
(Offer package will be based on level of expertise)
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Apply now and be part of Tahche!
Job Type: Full-time
Salary: Php20,000.00 - Php25,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Healthcare BPO: 1 year (Required)
Expected Start Date: 07/24/2023
