We are currently recruiting for an experienced hotel receptionist at The Royal Hotel TLK.
The role of the receptionist is to be the hub of the hotel at our main desk for all the guests staying with us, job roles will include;
- Meet and greet guests and complete check- in's and check-out's
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- Maintain the hotel's security policy ensuring that the hotels property, assets and staff and guests are protected from loss, damage and threat
- Report and liaise regularly with the general manager, ensuring proactive communication
- Ensure systems are functioning correctly and liaise with contractors as required for maintenance updates
- Ensure regular patrols and the hotel and grounds are conducted
- Handle all security incidents and/or investigations as directed including interviewing and taking of statements
- Respond appropriately to any emergency and/or incident in the hotel
- Liaise with the fire brigade to assist with regular fire drills, fire training and inspections.
- Monitor guest key activity and report any concerns
- Maintain records and checks on all master keys
- Departmental floats and daily issue of keys are managed according to Company Policy
- Must be approachable and discreet, displaying tact and diplomacy at all times
- Hotel experience preferred
- Ability to make sound and objective decisions
- First Aid trained and qualified
- Knowledge of hotel and security legislation
- Knowledge of fire, health and safety
- Working knowledge of CCTV, fire systems and locking systems
- Experience of dealing with police and emergency services.
- Attend the hotel meetings as required
- Good command of English both verbal and written
- Computer literate
All candidates must be able to demonstrate that you are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK
Job Types: Part-time, Permanent
Part-time hours: 26-37.50 per week
Salary: £10.49-£11.00 per hour
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability
Experience:
- Hospitality Reception: 1 year (preferred)
Work Location: In person
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