Main responsibilities to include:
Handle all levels of customer service enquiries, providing a professional and excellent customer services and guidance to customer.
Using Microsoft applications, social media and bespoke retail software to complete the following:
Inputting customer invoices & stock invoices.
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Ordering of stock for the sales team and keeping stock boards up to date.
Emailing Purchase Orders to suppliers and awaiting order acknowledgements
Informing the Salesperson of progress of orders and highlighting any issues.
Assisting with the coordinating of deliveries to warehouse and to client where required.
Resolve any snagging issues with damaged/ incorrect or missing items with suppliers.
Assist with the daily running of the office – answering phones, taking messages, emailing, scanning and filling away all paperwork, keeping the space tidy.
Producing delivery notes.
Takes customer payments and update customer accounts. Keep a log of all payments for accounting purposes.
Upload customers 2nd hand items to website & pay vendors once sold.
Processes finance duties including the end of day banking, PDQ’s and petty cash expenses.
Support the Sales team when required.
Provide Administration support to the Store Manager when required.
All necessary training will be provided to achieve the above
What we are looking for:
Love talking to our customers, a genuine interest in people
An energetic and self-motivated person
Customer service skills gained from being in a previous Customer Service role would be an advantage
Effective verbal and written communication skills
Manages challenging situations in a calm and appropriate manner
Please send CV or any enquiries to paul.olivier@oliviersfurniture.co.ukor deliver in person to :
Oliviers Furniture Store. 2 firby road, Gallowfields Trading Estate. Richmond. N Yorkshire DL10 4ST
01748 823100
Job Type: Part-time
Part-time hours: 24 per week
Salary: From £10.50 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
Reference ID: Office-Admin/2023
